Data Insight Analyst, SQL & Excel at Jumia Nigeria

  • Full Time
  • Lagos

Company Details

Jumia Group is a leading global incubator of start-ups. We started operating in Africa in 2012 and since then have launched multiple successful companies, such as Jumia, Jumia Market, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs, Jumia Car, Jumia Services.

We are recruiting to fill the position below:

Job Title: Data Insight Analyst, SQL & Excel

Location: Lagos
Job Type: Full Time

Job Description

  • This role is will manage all facets of customer experience data – from web analytics to voice of customer data. The incumbent will identify business problems and customer pain points, formulate hypotheses, develop analytic plans, conduct the analysis, synthesize conclusions into actionable solutions, and help implement recommendations for customer experience program

Responsibilities
In particular, you will:

  • Develop actionable insights from multiple data sources
  • Quantify the impact of programs and campaigns through reporting and analysis
  • Oversee analytics for all channels and voice of customer programs (e.g., NPS, etc.)
  • Partner with key stakeholders to provide data-driven insights to inform business and CXP decisions
  • Lead the development and execution of a periodic reporting framework in collaboration with other team members
  • Conduct relevant customer behavior analysis, competitive analysis and industry research
  • Derive insights from data to suggest, create, and execute tests that drive improvements to conversion rates and customer satisfaction scores
  • Create holistic dashboards by pulling data from different data sources
  • Provide expertise and guidance to business on:
    • Segmentation
    • Campaign analysis, analysis of performance, benchmarking
    • Propensity-to-buy and response modelling
    • Attribution models and reporting
  • Understand relevant technology applications

Required Skills & Qualifications

  • Bachelor’s Degree in Economics, Statistics, Engineering, or other related discipline.
  • 5+ years of statistical analysis or data analysis experience.
  • Data Modeling, Excel (H&Vlookups, Pivot Tables & Macros)
  • Experience with at least one key analytics tools to develop actionable insights from multiple data sources (e.g., R, Revolution R, SAS, SPSS, MATLAB, MicroStrategy, Tableau)
  • High level understanding of data management, e.g. MS SQL, or other tools
  • Knowledgeable of statistical analysis, quantitative analytics, forecasting/predictive analytics, and multivariate testing (A/B testing)

Application Closing Date
Not Specified.

How to Apply

Interested and qualified candidates should:
Click here to apply online

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